Michelle's New Place to Vent: August 2005

Wednesday, August 17, 2005

Complaining about CVS

I filed a complaint for CVS. this is what I sent them:

I'm a very unsatisfied customer filing a complaing for Store #7156 located at 605 WEST CAMPBELL ROAD, RICHARDSON, TX 75080

I bought some candies and facial products at this CVS today. When I brought them home, the candies were all EXPIRED and the facial cream were about to expire. The face wash had dried up completely.

I brought them back to the store, but the manager said that there's a No Return Policy on sale items. However, I didn't see any signs saying that those items were unreturnable. He said that the facial products hasn't really expired, although it had 3 days left, knowing that they had dried up and were unusable.

After hassling for an hour, he finally let me return them but he brought his cashier aside and told him to lie to the customers next time this happens.

I can't believe that a nationwide store like CVS would sell EXPIRED items and expect customers to buy them and not return them. On top of it, CVS teaches its employees to lie and hassle with customers.

It's not about the few dollars I can get back. I won't be able to trust CVS anymore. How can I walk back into the store and buy something else? Like medicine? If CVS can sell expired food, then you would also sell expired medicine! I don't think I or anybody else should risk our lives by shopping at CVS. I would rather drive down the block to other grocery stores than to step into CVS again. There are plenty of stores around and I would tell everybody I know to boycott CVS.

I'm very disappointed and unsatisfied and I will report to the Better Business Bureau.